in case u missed this hot story, watch and learn
from this woman on how to deal with difficult situation!the incident: (the video is at the bottom of the page)
http://www.nydailynews.com/news/national/chick-fil-a-drive-thru-worker-forgives-bully-heckled-company-anti-gay-stance-viral-video-article-1.1131566
http://www.dailymail.co.uk/news/article-2183234/Chick-fil-A-CFO-Adam-Smith-fired-verbally-abusing-employee-gay-rights-protest-Same-Sex-Kiss-Day.html
she was interviewed later!
http://bethanystotts.wordpress.com/2012/08/09/chick-fil-a-fired/
vante's statement:
http://www.marketwire.com/press-release/vante-of-tucson-az-regrets-actions-of-former-cfo-1686870.htm
then if u have more time, search the actual videos
on youtube.com and Read the ppl's comments -- u can learn a lot
from other's viewpoints.
good luck ;)